Secure Print Solutions Implementation and Support Services
Secure print management software is widely used in all types of organisations today, whether to provide secure release or to add accounting and charging for the use of the print and copy fleet.
Betasoft assist their customers with the implementation, configuration and ongoing support of their secure print solution. Betasoft's services cover leading platforms such as Tungsten SafeCom, Tungsten PrintIX and PaperCut - on premise or in the public cloud.
Betasoft's SafeCom Advanced Reporting Suite
Reduce your environmental footprint without compromising efficiency.
The Betasoft Advanced Reporting Suite will provide administrators of SafeCom Smart Print solutions with advanced document output intelligence that meets enterprise-level demands. With this powerful suite, your business benefits from a library of standard reports to meet most of your SafeCom data reporting needs. If you require bespoke or custom reporting, Betasoft can develop custom templates to suit your individual needs and tastes.
Enterprise Features
Automate the production of parameterised reports and deliver those by email to specific users in PDF format. The reports engine executes on the command-line and can be scheduled using common scheduling tools.
Licensing
The software is licensed annually, and the fee includes software maintenance and technical support. A free 30-day trial license can be obtained by getting in touch with our team.
For a free 30-day trial - contact our team today >
Technical Support Services
Comprehensive support delivered at the level that your business needs.
Once a solution is operating as planned, Betasoft Support Services provide you with piece of mind that when things do go wrong again, your print service is back up and running as quickly as possible.
Every new support engagement is preceded by a system health-check and report. Any pre-existing faults are remediated before a Technical Support Service can commence.
Managed, Monthly, & Quarterly Packages
Priority Support Options Available
Support Options for Phone, Email, Web, & Desktop
Managed | Enhanced | Standard | |
|---|---|---|---|
Project Review Calls | Monthly | Quarterly | |
Support Options | Phone, Email, Web, Remote Desktop | Phone, Email, Web, Remote Desktop | Phone, Email, Web, Remote Desktop |
Priority Support | Yes | Yes | No |
Response Time | 2 Hours | 2 Hours | 4 Hours |
Incidents Per Annum | Unlimited | Unlimited | 10 |
Cost Per Annum | 21.5% (Plus add-ons)
| 16.5% | 11.5% |
Minimum Contract Value Per Annum | £7,500 | £3,000 | £750 |
Hours of Operation | 9.00-17.30 GMT, Mon-Fri, Excludes Bank holidays | 9.00-17.30 GMT, Mon-Fri, Excludes Bank holidays | 9.00-17.30 GMT, Mon-Fri, Excludes Bank holidays |
If you have specific or bespoke requirements in mind for your business - contact our team today >
1. Installations and Migrations
Whether you require a fresh installation or a migration of data to new infrastructure and software, Betasoft can guide you through the process, plan and execute the activities. Betasoft will build or migrate your single server or resilient multi-server configurations with minimal downtime, during or after hours, all data included.
Applies to: SafeCom, Papercut.
2. Software Upgrades
3. Print Software Migration to Public Cloud Infrastructure (Azure)
4. Cloud Print Management Deployment – Printix
If you are ready to adopt Secure Cloud Print Management with Printix, Betasoft offer advice, software trials as well as comprehensive proof-of concept services. Although, in principle, Cloud Print Management is a vendor hosted service, integrating services such as Printix into an enterprise environment still requires specialist knowledge and experience.
Implementation Services
From Installations and Migrations to Updates and Cloud Management.
Why Betasoft?
Our track record speaks for itself.
Betasoft have over 20 years’ experience installing and supporting SafeCom, Papercut and Printix at organisations of all sizes. From a small housing association to multi-national consultancies and global print manufacturers; from a single server in a back room to highly resilient and geographically dispersed server architectures, Betasoft have ensured the print infrastructure is ready to serve its users.
When things go wrong and a service stops, Betasoft Support Consultants are at hand to troubleshoot and remediate. Even the most intricate errors will eventually be resolved. Betasoft have an enviable list of past and present customers that are always happy to vouch for the quality of our service. If you would like to discuss your project or past organisations we have worked with - contact our team today >
Betasoft will give you the print control that your business needs - contact our team today >