- 2 hour response SLA instead of 4 hours
- Remote desktop access and phone support used as primary support methods
- Log gathering and ‘extra mile’ support services pro-actively given once issue is raised
Understanding that responsibility for our solutions is ongoing, Betasoft work with customers throughout the life-cycle of a system to deliver satisfaction and improvements. To accommodate the client’s differing technical needs, we have 3 levels of support: Standard, Enhanced and Managed Service. All levels have email support and access to Betasoft’ s unique and extensive knowledgebase. All support and maintenance calls are processed using a formal support ticketing system.
Note: Betasoft Technical Support can only be provided where valid vendor software maintenance is in place.
This is the best value support option offered by Betasoft:
Includes all ‘Standard Support’ elements in addition to the below:
This service replaces all of the standard or enhanced support option features:
The options below can be added to any of the previous support options: