Analyst insights on digital transformation technology and market trends

In 2019, a focus on improving customer and employee experiences took center stage, and, according to IDC research, the spotlight will continue to shine on enhanced experiences in 2020. In this ebook, IDC analysts across six different practice areas offer insights on the most important technology and trends to follow as we enter a new era of the digital economy.

In this ebook, you’ll learn:

  • Key trends set to affect transformation strategy and budget planning
  • How forward-thinking organizations strategize to enhance employee and customer experiences
  • Recommendations for your organization’s consideration as you work to achieve successful digital transformation

How can you create a fluid, agile approach to technology, people and process to thrive in 2020 and beyond? Download the ebook to learn from IDC analysts now.

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