In 2019, a focus on improving customer and employee experiences took center stage, and, according to IDC research, the spotlight will continue to shine on enhanced experiences in 2020. In this ebook, IDC analysts across six different practice areas offer insights on the most important technology and trends to follow as we enter a new era of the digital economy.
In this ebook, you’ll learn:
How can you create a fluid, agile approach to technology, people and process to thrive in 2020 and beyond? Download the ebook to learn from IDC analysts now.