2018 State of Accounts Payable Report

2018 Survey of AP Professionals

  • 26% of respondents state there are “Too many paper documents and files”
  • 25% of respondents state there is “Too much manual data entry”
  • 25% of respondents state that “Invoice Exceptions cause Process Delays”

Technology touches nearly every aspect of business operations today, and Accounts Payable (AP) is no exception. Organisations invest hundreds of thousands of dollars in enterprise tools, like enterprise resource planning(ERP) applications or process automation, to improve the efficiency and accuracy of their operations. Yet even with these advancements, AP departments are often still bogged down by cumbersome paper documents, manual work, and errors and exceptions that delay the procure-to-pay cycle. Partnering with Statista, Hyland surveyed 200 AP professionals from organizations across the United States to examine what invoice management and processing looks like today. The following results reveal the how well AP organisations currently operate, their primary challenges, and why attributes like visibility and control are most valued in invoice processing.

Download a copy of the report here:




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