Betasoft have added a new level of technical support to their current offering. The Pro-Active service adds the following components:
- Daily or continuous forwarding of application event logs to Betasoft for SLA compliant assessment and/or action
- Three-monthly system health-checks
- Betasoft account manager to attend quarterly review meetings to suggest and discuss on-going service enhancements
- At commencement of this service a Betasoft Technical Consultant will review previous system failures and suggest and/or put in place preventative measures
- SLA is reduced to 1.5 hours
For further information please contact Betasoft.