Pro-Active SafeCom Monitoring & Technical Support Service

07/07/2015 By 0 Comments

Betasoft have added a new level of technical support to their current offering. The Pro-Active service adds the following components:

  1. Daily or continuous forwarding of application event logs to Betasoft for SLA compliant assessment and/or action
  2. Three-monthly system health-checks
  3. Betasoft account manager to attend quarterly review meetings to suggest and discuss on-going service enhancements
  4. At commencement of this service a Betasoft Technical Consultant will review previous system failures and suggest and/or put in place preventative measures
  5. SLA is reduced to 1.5 hours

For further information please contact Betasoft.